Customer service charter
Sets out the standards of service you can expect when dealing with Fáilte Ireland.
June 2026
Corporate policies and annual reports
Find Fáilte Ireland’s corporate policies and annual reports, outlining how the organisation works, makes decisions, and delivers on national tourism priorities.
Governance and organisational policies
Policies that set out how the organisation is governed and operates.
Customer action plan
Our Customer Charter sets out the service standards you can expect when engaging with Fáilte Ireland
January 2025
Protected disclosures policy
Read about Fáilte Ireland’s approach to protected disclosures and how reports are managed under law.
January 2022
Code of business conduct for employees
Standards and principles guiding how Fáilte Ireland employees act and make decisions.
January 2025
Code of business conduct for authority members
Sets out the standards of conduct and governance expected of Fáilte Ireland authority members.
June 2026
Data protection and privacy
Policies explaining how personal data is collected, used, and protected.
Website terms of use
Learn the rules, rights and responsibilities for using this website.
July 2026Image and video capture for your event or business
Download GDPR forms for image and video capture at events and businesses.
June 2026Terms & conditions of the Fáilte Ireland contributor agreement
Learn how the Fáilte Ireland contributor agreement works and what it means for your business.
June 2026Notice and takedown policy for Fáilte Ireland listings
Understand the notice and takedown process for Fáilte Ireland listings.
June 2026
Compliance, access and public information
Policies covering regulatory obligations, transparency, and access to information.
Accessibility statement
Find out how we support accessible online experiences.
July 2026Guidelines on prompt payments
Learn about Fáilte Ireland’s approach to prompt payments and how we report on our performance.
July 2026Procurement policy
Fáilte Ireland’s procurement approach for fair, transparent and compliant public-sector purchasing.
January 2026Accessibility statutory obligations and complaints
Fáilte Ireland must provide accessible services. Learn your rights and how to make a complaint.
June 2026Access to information on the environment (AIE)
Access environmental information from Fáilte Ireland and learn how requests are managed.
June 20264 min readOpen data
Access datasets published by Fáilte Ireland to support transparency and reuse of public information.
June 2026
Annual reports
Access Fáilte Ireland annual reports with clear insights into performance, governance and financial updates.